Shipping policy
Shipping Policy
Last updated: July 2026
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding US holidays). Orders placed on weekends or holidays begin processing the next business day. You'll receive an order confirmation email right after purchase, and a shipping confirmation with tracking as soon as your order is on its way.
Delivery Time
Once shipped, orders are delivered within up to 14 business days, depending on your location within the United States.
| Stage | Timeframe |
|---|---|
| Processing | 1–2 business days |
| Transit | Up to 14 business days |
Every Paws & Co order includes free shipping — and your free second mat ships in the same package, so everything arrives together in one box.
Delivery estimates are our best good-faith projection, not a guarantee. During peak periods (heat waves, holidays, or extreme weather) carriers may occasionally run slightly behind. If we become aware of a delay affecting your order, we'll email you before you have to ask.
Where We Ship
We currently ship to all 50 US states. We're unable to ship to PO Boxes or APO/FPO addresses at this time. International shipping is coming soon — follow us for updates.
Tracking Your Order
Your tracking number arrives by email within 1–2 business days of ordering. Please allow up to 24 hours after receiving it for tracking to update in the carrier's system.
Haven't received tracking within 3 business days? Check your spam folder first, then email us at shop.pawsnco@gmail.com with your order number and we'll look into it right away.
Lost or Missing Orders
If tracking shows your order as delivered but you haven't received it, please check with household members, neighbors, and around side doors or garages, then allow 24 hours (carriers sometimes scan early). Still missing? Email us and we'll open a carrier investigation. If your order is confirmed lost, we'll send a free replacement at no cost to you.
Damaged Orders
If your order arrives damaged, email us within 48 hours of delivery with your order number and a photo. We'll arrange a free replacement immediately — no need to return the damaged item.
Questions?
📧 shop.pawsnco@gmail.com — a real person replies within 24 hours, 7 days a week.
Paws & Co — Pet Essentials for the Modern Dog Parent 🐾