Refund policy
Last updated: July 2026
At Paws & Co, we want you and your dog to love your purchase. If something isn't right, we're here to help.
Our 30-Day Return Window
We accept returns within 30 days of delivery. To be eligible for a refund, your item must meet all of the following conditions:
- Returned within 30 days of the delivery date
- Unused and in the same condition you received it
- In its original packaging
- Includes all items from your order (for Buy One Get One orders, both mats must be returned)
Items that are used, washed, damaged by the customer, or missing their original packaging or components are not eligible for a refund.
How to Start a Return
Email us at shop.pawsnco@gmail.com with:
- Your order number
- The reason for your return
- A photo of the item in its current condition
We'll review your request and reply within 24 hours with return instructions. Please do not send items back before receiving confirmation from us.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend a tracked shipping method, as we cannot process refunds for returns lost in transit.
Refunds
Once we receive and inspect your returned item, we'll email you to confirm. Approved refunds are processed to your original payment method within 3–5 business days. Depending on your bank, it may take a few additional days to appear.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, email us within 48 hours of delivery with your order number and a photo. We'll send a free replacement immediately — no return required.
Non-Returnable Situations
- Requests made more than 30 days after delivery
- Items returned used, washed, or without original packaging
- Incomplete returns (missing mats or components from a bundle)
Questions?
📧 shop.pawsnco@gmail.com — a real person replies within 24 hours, 5 days a week.
Paws & Co — Pet Essentials for the Modern Dog Parent 🐾