Shipping Policy
Shipping Policy 🐾
Last updated: July 2026
📦 ORDER PROCESSING
All orders are processed within 1–2 business days of being placed. Orders are not processed or shipped on weekends or public holidays. You will receive an email confirmation with your order details immediately after purchase, and a second email with your tracking number once your order has been dispatched.
If you place your order on a Friday, Saturday, or Sunday it will begin processing on the following Monday.
🚚 SHIPPING TIMES
Once your order has been processed and dispatched, delivery typically takes 7–12 business days depending on your location within the United States.
| Order Stage | Timeframe |
|---|---|
| Order processing | 1–2 business days |
| Shipping & delivery | 7–12 business days |
| Total estimated arrival | 8–14 business days |
Please note that delivery times are estimates and not guarantees. Occasional delays may occur during peak periods such as holidays, extreme weather events, or high-demand seasons. We appreciate your patience and will always do our best to keep you updated.
📍 WHERE WE SHIP
We currently ship to all addresses within the United States including Alaska and Hawaii. We do not currently ship to PO Boxes or APO/FPO military addresses.
International shipping is not available at this time. We are working on expanding to more countries in the near future — follow us on Instagram for updates.
📬 TRACKING YOUR ORDER
Once your order has shipped you will receive an email containing your tracking number. You can use this to track your order directly through our shipping carrier's website at any time.
Please allow up to 24 hours after receiving your tracking number for the tracking information to update in the carrier's system.
If you haven't received a tracking number within 3 business days of placing your order please check your spam/junk folder first. If it's still not there email us at shop.pawsnco@gmail.com with your order number and we'll look into it right away.
📦 LOST OR MISSING ORDERS
If your tracking shows your order as delivered but you haven't received it please:
- Check around your property including any side doors, garages, or with neighbours
- Check with anyone else in your household who may have taken the parcel in
- Wait 24 hours as carriers occasionally mark items as delivered slightly early
If your order is still missing after 24 hours contact us at shop.pawsnco@gmail.com with your order number and we will open an investigation with the carrier immediately. If your order is confirmed lost we will send a free replacement at no cost to you.
📦 DAMAGED ORDERS
If your order arrives damaged please email us at shop.pawsnco@gmail.com within 48 hours of delivery with:
- Your order number
- A clear photo of the damaged item
- A brief description of the damage
We will arrange a free replacement to be sent out to you immediately. You do not need to return the damaged item.
🎄 HOLIDAY & PEAK SEASON DELAYS
During busy periods such as Black Friday, Christmas, and New Year shipping carriers may experience higher than usual volumes which can extend delivery times beyond our standard estimates. We recommend placing your order early during these periods to avoid disappointment. We will always communicate any known delays via email and our Instagram page.
❓ SHIPPING QUESTIONS
Have a question about your shipment? We're here to help 7 days a week.
📧 shop.pawsnco@gmail.com
⏱ Response within 24 hours
Paws & Co — Pet Essentials For The Modern Dog Parent 🐾